:root{
  --tower-green:#30C195;
  --tower-green-dark:#25a67f;
  --tower-blue:#132753;
  --tower-blue-2:#112146;
  --tower-bg:#f4f7f9;
  --tower-text:#263238;
}
*{box-sizing:border-box;}
body{background:var(--tower-bg);color:var(--tower-text);font-family:Arial, Helvetica, sans-serif;}
.tower-navbar{background:linear-gradient(90deg,var(--tower-blue),var(--tower-blue-2));box-shadow:0 6px 20px rgba(19,39,83,.18);}
.tower-logo-header{height:38px;width:auto;object-fit:contain;background:transparent;border-radius:0;padding:0;box-shadow:none;}
.tower-brand-title{font-weight:700;letter-spacing:.2px;color:#fff;}
.tower-brand-subtitle{font-size:.78rem;color:rgba(255,255,255,.72);margin-top:-2px;}
.card{border:0;border-radius:18px;box-shadow:0 8px 26px rgba(17,33,70,.08);}
.card-soft{background:#fff;}
.btn{border-radius:10px;font-weight:600;}
.btn-primary{background:var(--tower-green);border-color:var(--tower-green);}
.btn-primary:hover,.btn-primary:focus{background:var(--tower-green-dark);border-color:var(--tower-green-dark);}
.btn-outline-primary{color:var(--tower-green-dark);border-color:var(--tower-green);}
.btn-outline-primary:hover{background:var(--tower-green);border-color:var(--tower-green);color:#fff;}
.badge-tower{background:rgba(48,193,149,.12);color:var(--tower-green-dark);border:1px solid rgba(48,193,149,.25);}
.metric-card{min-height:128px;position:relative;overflow:hidden;}
.metric-card:after{content:"";position:absolute;right:-42px;bottom:-42px;width:110px;height:110px;border-radius:50%;background:rgba(48,193,149,.11);}
.metric-label{font-size:.86rem;color:#6c757d;font-weight:600;text-transform:uppercase;letter-spacing:.45px;}
.metric-value{font-size:2.15rem;font-weight:800;color:var(--tower-blue);margin:6px 0 0;}
.page-title{font-weight:800;color:var(--tower-blue);}
.table{vertical-align:middle;}
.table thead th{font-size:.82rem;color:#607080;text-transform:uppercase;letter-spacing:.35px;border-bottom:1px solid #e6edf1;}
.table tbody td{border-color:#eef3f5;}
.form-control,.form-select{border-radius:10px;border-color:#dbe5ea;}
.form-control:focus,.form-select:focus{border-color:var(--tower-green);box-shadow:0 0 0 .2rem rgba(48,193,149,.15);}
.alert{border-radius:14px;border:0;}
.login-body{min-height:100vh;display:flex;align-items:center;background:linear-gradient(135deg,#ffffff 0%,#f4f7f9 45%,#eaf8f4 100%);}
.login-card{max-width:440px;margin:auto;border-radius:24px;padding:34px;box-shadow:0 18px 45px rgba(17,33,70,.16);}
.login-logo{width:220px;max-width:80%;height:auto;display:block;margin:0 auto 20px;}
.login-title{font-weight:800;color:var(--tower-blue);text-align:center;margin-bottom:4px;}
.login-subtitle{text-align:center;color:#6c757d;margin-bottom:28px;}
.quick-actions .btn{padding:.75rem 1rem;}
.empty-state{padding:35px 15px;text-align:center;color:#7b8790;}
.footer-note{font-size:.82rem;color:#8a98a3;text-align:center;margin:26px 0 12px;}
.chat-card{min-height:540px;}
.chat-history{display:flex;flex-direction:column;gap:14px;margin-top:12px;}
.chat-bubble{max-width:78%;padding:13px 14px;border-radius:18px;border:1px solid #e1e8ec;background:#fff;}
.chat-bubble.sent{align-self:flex-end;background:#def5ed;border-color:#b8ead9;}
.chat-bubble.received{align-self:flex-start;background:#fff;}
.chat-meta{font-size:.78rem;color:#53636d;margin-bottom:6px;}
.chat-text{font-size:.95rem;color:#111;}
.attachment-box{margin-top:8px;}
.chat-image{max-width:260px;max-height:220px;border-radius:14px;display:block;border:1px solid #dce6ea;}
.doc-icon{padding:12px;border-radius:12px;background:#f3f6f8;border:1px solid #e1e8ec;font-weight:600;word-break:break-word;}
audio{height:38px;}
@media (max-width: 768px){.tower-logo-header{height:34px}.metric-value{font-size:1.8rem}.navbar-actions{margin-top:12px;width:100%;justify-content:flex-start;flex-wrap:wrap}.login-card{padding:26px;margin:16px}.table-responsive{border-radius:12px}.chat-bubble{max-width:100%;}}


/* Etapa 8 - ajustes de layout */
.page-header-actions{align-items:flex-start!important;}
.page-header-actions .btn{height:auto;min-height:42px;display:inline-flex;align-items:center;justify-content:center;padding:.55rem 1rem;white-space:nowrap;}
.chat-layout-card{padding:0!important;overflow:hidden;background:#efeae2;}
.chat-topbar{padding:16px 20px;background:#f7fbfa;border-bottom:1px solid #dce6ea;}
.chat-scroll{height:560px;overflow-y:auto;padding:22px 20px;background:
  linear-gradient(rgba(239,234,226,.90),rgba(239,234,226,.90)),
  radial-gradient(circle at 20px 20px, rgba(48,193,149,.12) 0 2px, transparent 3px);
  background-size:auto, 34px 34px;
}
.chat-history.whatsapp-style{margin-top:0;gap:10px;}
.chat-bubble.whatsapp{max-width:72%;border:0;border-radius:10px;padding:9px 10px;box-shadow:0 1px 1.5px rgba(0,0,0,.12);position:relative;}
.chat-bubble.whatsapp.sent{background:#d9fdd3;align-self:flex-end;border-top-right-radius:3px;}
.chat-bubble.whatsapp.received{background:#fff;align-self:flex-start;border-top-left-radius:3px;}
.chat-bubble.whatsapp .chat-meta{font-size:.72rem;margin-bottom:4px;color:#667781;}
.chat-bubble.whatsapp .chat-text{font-size:.95rem;color:#111b21;}
.chat-bubble.whatsapp audio{max-width:270px;}
.chat-side-card{border-radius:18px;}
.chat-actions-stack .card{box-shadow:0 5px 18px rgba(17,33,70,.07);}
@media (max-width: 992px){.chat-scroll{height:480px}.chat-bubble.whatsapp{max-width:88%;}}
@media (max-width: 768px){.page-header-actions{flex-direction:column!important;gap:12px}.page-header-actions .btn{width:100%;}.chat-scroll{height:430px;padding:16px 12px}.chat-bubble.whatsapp{max-width:96%;}}

/* Etapa 11 - formulário de usuários */
.user-form-card{max-width:1120px;margin:0 auto 28px;}
.user-form-card .form-label{color:var(--tower-blue);margin-bottom:.4rem;}
.user-form-card .form-text{color:#72808c;font-size:.82rem;}
.user-form-card .form-control,
.user-form-card .form-select{min-height:44px;background:#fff;}
.user-form-card .form-check-input{cursor:pointer;}
.user-switch{padding:16px 18px 14px 52px;border:1px solid #e4edf1;border-radius:14px;background:#fbfdfe;min-height:74px;}
.user-switch .form-check-input{width:2.6em;height:1.35em;margin-left:-2.8em;}
.user-switch .form-check-input:checked{background-color:var(--tower-green);border-color:var(--tower-green);}
@media (max-width:768px){.user-form-card{padding:22px!important}.user-form-card .btn{width:100%;}}

/* Etapa 13 - composer estilo WhatsApp */
.chat-shell{overflow:hidden;padding:0!important;border-radius:18px;}
.chat-header-wa{min-height:64px;background:#f0f2f5;border-bottom:1px solid #d7dee2;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:12px 18px;}
.transfer-inline{display:flex;gap:8px;align-items:center;min-width:360px;}
.transfer-inline .form-select{max-width:230px;}
.chat-scroll-wa{height:calc(100vh - 310px);min-height:430px;overflow-y:auto;padding:22px 20px;background:
  linear-gradient(rgba(239,234,226,.90),rgba(239,234,226,.90)),
  radial-gradient(circle at 20px 20px, rgba(17,33,70,.08) 0 2px, transparent 3px);
  background-size:auto, 34px 34px;
}
.wa-composer{background:#f0f2f5;border-top:1px solid #d7dee2;display:flex;align-items:flex-end;gap:10px;padding:10px 14px;position:relative;}
.wa-icon-btn,.wa-mic-btn,.wa-send-btn{border:0;border-radius:50%;width:42px;height:42px;display:flex;align-items:center;justify-content:center;font-weight:800;flex:0 0 auto;}
.wa-icon-btn{background:#e4e8eb;color:#54656f;font-size:1.35rem;}
.wa-mic-btn{background:#fff;color:#54656f;}
.wa-send-btn{background:var(--tower-green);color:#fff;}
.wa-message-input{border:0;border-radius:22px;background:#fff;min-height:42px;max-height:120px;resize:none;outline:none;padding:10px 14px;flex:1;width:100%;}
.wa-message-input:focus{box-shadow:0 0 0 .2rem rgba(48,193,149,.13);}
.attach-wrap{position:relative;}
.attach-menu{position:absolute;left:0;bottom:52px;background:#1f2c33;color:#fff;border-radius:14px;padding:8px;min-width:210px;box-shadow:0 12px 28px rgba(0,0,0,.22);z-index:20;}
.attach-menu button{display:flex;align-items:center;gap:10px;width:100%;border:0;background:transparent;color:#fff;text-align:left;padding:10px 12px;border-radius:10px;}
.attach-menu button:hover{background:rgba(255,255,255,.10);}
.attach-menu span{width:24px;text-align:center;}
.selected-file{position:absolute;left:68px;bottom:58px;background:#fff;border:1px solid #dce6ea;border-radius:12px;padding:8px 12px;font-size:.86rem;max-width:60%;box-shadow:0 8px 20px rgba(17,33,70,.10);}
.wa-record-bar{background:#f0f2f5;border-top:1px solid #d7dee2;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 16px;}
.wa-cancel-record,.wa-stop-record{border:0;border-radius:20px;padding:9px 14px;font-weight:700;}
.wa-cancel-record{background:#fff;color:#d33;}
.wa-stop-record{background:#fff;color:#132753;}
.wa-audio-preview{background:#f0f2f5;border-top:1px solid #d7dee2;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 14px;}
.wa-audio-preview audio{flex:1;height:42px;}
.wa-audio{min-width:260px;max-width:320px;}
.receive-sim-details{background:#fff;border-top:1px solid #d7dee2;padding:10px 14px;}
.receive-sim-details summary{cursor:pointer;color:#667781;font-weight:700;font-size:.9rem;}
@media(max-width:992px){.transfer-inline{min-width:0;flex-wrap:wrap}.chat-scroll-wa{height:calc(100vh - 360px);min-height:360px}.chat-header-wa{align-items:flex-start;flex-direction:column}.selected-file{left:14px;max-width:88%;}}
@media(max-width:768px){.wa-composer{gap:6px;padding:8px}.wa-icon-btn,.wa-mic-btn,.wa-send-btn{width:38px;height:38px}.wa-audio-preview{flex-direction:column;align-items:stretch}.chat-scroll-wa{height:430px}.transfer-inline{width:100%;}.transfer-inline .form-select{max-width:100%;width:100%;}}

/* Etapa 14 - layout interno padronizado e conversa estilo WhatsApp Web */
body{overflow-x:hidden;}
.tower-navbar{margin-bottom:16px!important;}
.tower-navbar .container{max-width:1500px;}
main.container{max-width:1500px;}

/* Formulários internos seguindo o padrão do cadastro de usuário */
.user-form-card form p{margin-bottom:1.25rem;}
.user-form-card form p label{display:block;font-weight:700;color:var(--tower-blue);margin-bottom:.45rem;}
.user-form-card form p input,
.user-form-card form p select,
.user-form-card form p textarea{display:block;width:100%;min-height:44px;border:1px solid #dbe5ea;border-radius:10px;padding:.55rem .75rem;background:#fff;}
.user-form-card form p textarea{min-height:160px;}
.user-form-card form p .helptext{display:block;color:#72808c;font-size:.82rem;margin-top:.35rem;}

.chat-app-shell{height:calc(100vh - 118px);min-height:650px;display:grid;grid-template-columns:360px minmax(520px,1fr) 300px;gap:14px;margin-bottom:10px;}
.chat-list-panel,.chat-center-panel,.chat-info-panel{background:#fff;border:1px solid #e5edf1;border-radius:18px;box-shadow:0 8px 24px rgba(17,33,70,.07);overflow:hidden;min-height:0;}
.chat-list-panel{display:flex;flex-direction:column;}
.chat-panel-title{display:flex;justify-content:space-between;align-items:center;padding:18px 18px 12px;}
.chat-panel-title h2{font-size:1.25rem;font-weight:800;color:var(--tower-blue);margin:0;}
.chat-search-box{margin:0 16px 12px;height:42px;border:1px solid #dbe5ea;border-radius:12px;display:flex;align-items:center;gap:8px;padding:0 12px;background:#fbfdfe;color:#74828c;}
.chat-search-box input{border:0;background:transparent;outline:none;width:100%;color:#667781;}
.chat-list-tabs{display:flex;gap:16px;padding:0 18px 12px;border-bottom:1px solid #edf3f5;}
.chat-list-tabs a{text-decoration:none;color:#53636d;font-weight:700;font-size:.9rem;}
.chat-list-tabs a:hover{color:var(--tower-green-dark);}
.chat-list-scroll{overflow-y:auto;min-height:0;flex:1;padding:8px;}
.conversation-item{display:flex;gap:12px;text-decoration:none;color:inherit;padding:12px;border-radius:14px;border-left:3px solid transparent;margin-bottom:4px;}
.conversation-item:hover{background:#f4f8f7;}
.conversation-item.active{background:linear-gradient(90deg,rgba(48,193,149,.16),rgba(48,193,149,.04));border-left-color:var(--tower-green);}
.conversation-avatar{width:44px;height:44px;border-radius:50%;background:#e9eef2;color:var(--tower-blue);display:flex;align-items:center;justify-content:center;font-weight:800;flex:0 0 auto;}
.conversation-avatar.large{width:52px;height:52px;font-size:1.1rem;}
.conversation-main{min-width:0;flex:1;}
.conversation-line,.conversation-sub{display:flex;justify-content:space-between;gap:10px;align-items:center;}
.conversation-line strong{color:var(--tower-blue);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.conversation-line span{font-size:.78rem;color:#667781;}
.conversation-sub span,.conversation-preview{font-size:.86rem;color:#667781;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.conversation-sub b{background:var(--tower-green);color:#fff;min-width:20px;height:20px;border-radius:12px;display:inline-flex;align-items:center;justify-content:center;font-size:.72rem;}
.conversation-preview{margin-top:2px;}

.chat-center-panel{display:flex;flex-direction:column;min-width:0;}
.chat-main-header{height:76px;background:#f7fbfa;border-bottom:1px solid #dce6ea;display:flex;align-items:center;justify-content:space-between;gap:14px;padding:12px 16px;flex:0 0 auto;}
.chat-contact-block{display:flex;align-items:center;gap:12px;min-width:0;}
.chat-contact-block h1{font-size:1.25rem;font-weight:800;color:var(--tower-blue);margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.chat-contact-block p{margin:2px 0 0;color:#667781;font-size:.92rem;}
.chat-header-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap;justify-content:flex-end;}
.chat-header-actions .btn{min-height:38px;display:inline-flex;align-items:center;justify-content:center;}
.chat-warning-line{background:#fff3cd;color:#664d03;padding:10px 16px;border-bottom:1px solid #f6e2a6;font-size:.92rem;}
.chat-message-area{flex:1;min-height:0;overflow-y:auto;padding:18px;background:
  linear-gradient(rgba(239,234,226,.86),rgba(239,234,226,.86)),
  radial-gradient(circle at 18px 18px, rgba(17,33,70,.07) 0 1.5px, transparent 2px);
  background-size:auto,32px 32px;}
.internal-banner{background:#fff8db;border:1px solid #f5dea2;color:#5c4700;border-radius:12px;padding:12px 14px;margin:0 auto 18px;max-width:780px;box-shadow:0 2px 8px rgba(17,33,70,.06);}
.internal-banner strong{display:block;color:#6a4e00;margin-bottom:2px;}
.internal-banner span{font-size:.9rem;}
.chat-bubble.internal-note{align-self:center;max-width:72%;background:#fff;border:1px solid #9ec5fe;border-left:4px solid #0d6efd;border-radius:10px;box-shadow:0 1px 2px rgba(0,0,0,.12);}
.chat-bubble.internal-note .chat-meta{color:#0d6efd;text-transform:uppercase;font-weight:700;}
.fixed-composer{flex:0 0 auto;}
.composer-locked{flex:0 0 auto;background:#f0f2f5;border-top:1px solid #d7dee2;padding:14px 18px;color:#667781;text-align:center;font-weight:700;}
.chat-info-panel{padding:0;overflow-y:auto;}
.info-card{padding:18px;border-bottom:1px solid #e9eff2;}
.info-card h3{font-size:1.05rem;font-weight:800;color:var(--tower-blue);margin-bottom:14px;}
.info-card p{color:#263238;margin-bottom:12px;}
.info-card .form-select{margin-bottom:10px;}
.receive-sim-details.info-card{background:#fff;border-top:0;}
.receive-sim-details.info-card summary{color:var(--tower-blue);font-size:1.05rem;}

/* Mantém somente a conversa rolando, não a página inteira */
@media (min-width: 993px){
  body:has(.chat-app-shell){overflow:hidden;}
  main.container:has(.chat-app-shell){height:calc(100vh - 86px);overflow:hidden;}
  main.container:has(.chat-app-shell) .footer-note{display:none;}
}

@media(max-width:1200px){.chat-app-shell{grid-template-columns:300px minmax(480px,1fr);}.chat-info-panel{display:none;}}
@media(max-width:992px){body:has(.chat-app-shell){overflow:auto;}main.container:has(.chat-app-shell){height:auto;}.chat-app-shell{height:auto;display:block;}.chat-list-panel{height:300px;margin-bottom:14px}.chat-center-panel{height:calc(100vh - 120px);min-height:620px}.chat-info-panel{display:block;margin-top:14px}.chat-main-header{height:auto;align-items:flex-start;flex-direction:column}.chat-header-actions{justify-content:flex-start}.chat-bubble.internal-note{max-width:96%;}}
@media(max-width:768px){.chat-app-shell{min-height:0}.chat-list-panel{height:260px}.chat-center-panel{height:calc(100vh - 100px);min-height:560px}.chat-message-area{padding:12px}.chat-bubble.whatsapp{max-width:96%;}.chat-main-header{padding:10px 12px}.chat-contact-block h1{font-size:1.05rem}.chat-header-actions .btn{width:auto}.conversation-avatar.large{width:44px;height:44px}.internal-banner{margin-bottom:12px}.chat-bubble.internal-note{max-width:100%;}}

/* Etapa 15 - ajuste da área de conversa quando existem mensagens de alerta */
@media (min-width: 993px){
  main.container:has(.chat-app-shell){
    height:calc(100vh - 86px);
    overflow:hidden;
    display:flex;
    flex-direction:column;
    min-height:0;
  }
  main.container:has(.chat-app-shell) > .alert{
    flex:0 0 auto;
    margin-bottom:12px;
  }
  main.container:has(.chat-app-shell) .chat-app-shell{
    flex:1 1 auto;
    height:auto;
    min-height:0;
  }
  main.container:has(.chat-app-shell) .chat-center-panel,
  main.container:has(.chat-app-shell) .chat-list-panel,
  main.container:has(.chat-app-shell) .chat-info-panel{
    min-height:0;
  }
}

/* Garante o rodapé de envio sempre visível dentro da coluna central */
.chat-center-panel .wa-composer,
.chat-center-panel .wa-record-bar,
.chat-center-panel .wa-audio-preview,
.chat-center-panel .composer-locked{
  flex:0 0 auto;
}


/* Etapa 16 - status avançados, filtros e notificações */
.notification-strip{display:flex;gap:12px;flex-wrap:wrap;color:var(--tower-blue);font-weight:700;}
.notification-strip span{background:#f4fbf8;border:1px solid #d8f1e8;border-radius:999px;padding:8px 12px;}
.status-pill{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:5px 10px;font-size:.78rem;font-weight:800;border:1px solid transparent;white-space:nowrap;}
.status-aberta{background:#eaf8ff;color:#0b66a0;border-color:#b7e2ff;}
.status-em_atendimento{background:#eaf8f4;color:#168866;border-color:#bfeadd;}
.status-aguardando{background:#fff8db;color:#7a5a00;border-color:#f2d98d;}
.status-transferencia_solicitada{background:#f0eaff;color:#5a37a8;border-color:#d8c8ff;}
.status-finalizada{background:#eeeeee;color:#555;border-color:#dddddd;}
.table-row-unread td{background:#fffdf2!important;font-weight:700;}
.chat-main-header .status-pill{font-size:.76rem;padding:4px 9px;}
.chat-info-panel .status-pill{margin-top:4px;}

/* WhatsApp API configuration */
.api-status-panel{display:flex;justify-content:space-between;gap:18px;align-items:center;background:linear-gradient(135deg,rgba(48,193,149,.10),rgba(19,39,83,.04));border:1px solid rgba(48,193,149,.18);border-radius:18px;padding:18px 20px;}
.api-status{display:inline-flex;align-items:center;border-radius:999px;padding:8px 14px;font-weight:800;font-size:.86rem;border:1px solid transparent;white-space:nowrap;}
.api-aguardando_verificacao{background:#fff3cd;color:#7a5200;border-color:#ffe08a;}
.api-conectado{background:#dff7ed;color:#087451;border-color:#a8efd4;}
.api-falha{background:#ffe4e6;color:#b42318;border-color:#ffb3bb;}
.api-desativado{background:#e9ecef;color:#495057;border-color:#d0d7de;}
.api-switch-box{background:#f8fbfc;border:1px solid #e2edf1;border-radius:14px;padding:14px 18px;}
.api-log-mini{border-bottom:1px solid #eef3f5;padding:10px 0;}
.api-log-mini:last-child{border-bottom:0;}
.api-log-mini span{color:#6c7a89;font-size:.82rem;}
.internal-form-card,.internal-table-card{max-width:none;}
.delivery-status{font-size:.76rem;color:#6c7a89;text-align:right;margin-top:4px;font-weight:700;}
.status-delivery-simulada{color:#607080;}
.status-delivery-fila,.status-delivery-enviando{color:#9a6a00;}
.status-delivery-enviada,.status-delivery-entregue{color:#087451;}
.status-delivery-lida{color:#0d6efd;}
.status-delivery-falha{color:#b42318;}